Feature:
The tuner is pretty decent. It gets the job done. I don't use picks but I guess their a bonus. The amp doesn't get that loud. Only good for practice. Didn't watch the instructional video, but I guess it can help you.
Quality:
As I said before, the frets buzz, but it looks pretty cool and gets the job done. I got the Cobalt Blue.
Value:
The price is good for the product you get.
Desirability:
The cobalt blue looks pretty good.
Sound:
The sound of it is good for the price. The frets buzz a little bit, but it's good overall.
Ease of Use:
It's not that hard to plug it in and play.
Support:
Never needed to call them, but their product is good.
Overall:
I used this for about three months and moved up to a G&L L-2500 (Lol. big switch) This is good for a beginner but you may just want to consider getting a okay guitar and amp instead of this. If your limited price wise, this will be good. The strings rust easily so take care of it.